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Don’t take our word for it listen to what our customers have said...............100% enjoyed their stay and would definitely return !!
Feedback is taken directly from our questionnaire where guests have the chance to rate our apartment good/average/poor on a number of categories
Last Update: 13/11/2011
Correspondance/Communication: 100% Good
“Very good...” x 4
“Very comprehensive...” x 2
“Excellent...” x 6
“Excellent correspondence by e-mail, particularly the itinerary...”
“No stone unturned in info preparation...”
Cleanliness: 100% Good
“Excellent...” x 7
“Excellent plus...!”
“Not good...... excellent...!”
“Some of glasses smudged...” (Salt and rinse aid low in dishwasher)
“Very good...” x 2
“The cleaner is a gem... the apartment is immaculate...”
“Very clean...” x 2
“Fabulous...”
“Excellent, really clean and fresh - very welcoming...”
“Complimentary toiletries much appreciated...”
“One of the cleanest we have been in. We are very picky and this was exceptional...”
Equipment: 100% Good
“Excellent...” x 4
“Extremely well equipped...”
“Not often you find such a comprehensively equipped holiday flat...”
“More than good...”
“Amazing...” x 2
“Very well equipped...” x 2
“Far more than expected...”
“Very...” x 3
“Excellent attention to detail...”
“We’ve used several properties in various parts of the country, all 4* but this was the best equipped ever...”
“Best equipped ever - loved the lift...”
“As usual, very good...”
“Everything you could possibly need...”
“Wonderful...”
“Excellent - extremely well equipped an clean...”
“Good isn’t a high enough option - excellent...”
Holiday Pack: 100% Good
“Very useful, especially menus...” x 2
“Excellent...” x 4
“Very good...” x 2
“Excellent, especially eating out...”
“Very ! We added a bus timetable...”
“Very useful, saved time searching for somewhere to eat...”
“We know Whitby very well so didn’t need to use but can see you’ve put a lot of work into it...”
“Best ever seen...”
“Can’t believe how much work you’ve done on it - excellent...”
“The pack became our holiday bible ! Loved all the menus and ideas...”
“Excellent - very good recommendations and lots of good menus to look at in advance...”
“A lot of info to look through...”
Price: 98% Good/2% Average
“Very good.....” x 3
“Excellent...” x 4
“Excellent value - 1st time I’ve had a private lift...”
“Very good value...”
“Good value...”
“A very good deal for the 3 night stay...”
“£*** for 5 nights, very good...”
“Especially the extra night at £** for the short break...”
“Apartment was good value for the excellent standard of accommodation...”
“Very good value and great location...”
“Only marked as average due to washing machine...” - the washing machine had been broken by a previous guest and we had only just been notified. We did let the customers know in advance and they were happy.
“I was happy with the arrangement - nothing to compare...”
Other Comments:
“The apartment was beautiful, a real home from home....”
“Amazing apartment, best so far...”
“What a lovely relaxing place to stay...”
“Amazing apartment, would stay again when in Whitby...”
“Your flat makes a delightful base to explore Whitby and the surrounds. Love the modern interior...”
“I think you have thought of everything...”
“We were completely overwhelmed by the beautiful apartment. It is just as fabulous as your other one. Your décor is lovely. The duck egg blue just beautiful. We have had the most wonderful few days. Both of your apartments are equipped to the same very high standard and we love both...”
“Simply amazing...”
“The place is amazing - you really have thought of everything. Many, many thanks - the while family was really impressed...”
“Really well equipped. You’ve thought of everything...”
“Absolutely brilliant...”
“Excellent home from home, so comfortable...”
“Extremely well equipped, thank you. Because the appt is so beautiful, we appreciated the cleaning materials so we could keep it that way...”
“The phone call to ensure we had arrived safely was very much appreciated - never had that before...
“Everything is outstanding...”
Very high standard...”
“My children didn’t play with any of their toys they’d brought ! They very much enjoyed your toys, books, pens and games. Thank you...”
“Very well catered for. A pleasure to come here...”
“Thank you for accommodating us at such short notice...”
“We have stayed in apartments all over the uk. None compare to either of your Whitby apartments. Just keep doing it the way you are - fantastic...”
“I think you really care for those staying - I think you are nice!!!”
“Thank you for a wonderful holiday in your beautiful apartment”
“Very friendly and helpful...”
“Lovely...”
“An honourable mention for the “Singing Kettle” in Baxtergate for an excellent breakfast - a no nonsense cafe...”
“Couldn’t have been any better...”
“Wish we could stay for a fortnight...”
“Will definitely be back again...”
“We had an excellent holiday and loved both the apartment and Whitby - something for everyone...”
“Really lovely apartment - the DVD’s were great for the kids as the weather was very good. We stay away regularly and this is one of the nicest and best equipped apartments we’ve ever stayed in...”
“A great deal of care and good taste has very evidently been put into place. Location, style and facilities, all excellent...”
Suggested Improvements:
“Perhaps some rubber corners to put on the corners of the glass furniture...” - Implemented
“Cannot see how you can improve it. One suggestion would be child locks on the cupboard with cleaning products/first aid...” - implemented
“None, perfect in every way !”
“For once I genuinely couldn’t make any...”
“Outside of extractor fan rattles in wind. Maybe it could be replaced..” - to be investigated further
“None - it’s like Mary Poppins - perfect in every way...”
“Internet access...” - this is quite costly and hard to support/manage. We suggest customers use either WiFi dongles or one of the free WiFi pubs/coffee shops etc
“Milk jug and sugar bowl” - we’ll look out for these
“Spare bulb for hall lamp” - spare bulbs were available in kitchen cupboard, now working.
“Sky Sports...” - we’ll watch for other feedback for this, until then it will have to a trip to the pub !
“Feeding 4 adults - extra larger pans might be good” - large stock pan added
“We can't think of anything - well done”
“For visitors who don't know the area, some detailed maps / walk books might be useful to go with the holiday pack.” - implemented
“I know this is a personal preference, but I prefer pocket sprung mattresses - will monitor for further feedback
“Would be useful if it identified any pubs that are dog friendly” - we’ve created a separate leaflet for this
“Would have like cups and saucers...” - each apartment now has them
“Ordnance survey maps of the area to accompany the useful books on walks...” - implemented
“Don’t change a thing...”
“Provide WiFi for internet access...” - this is quite costly and hard to support/manage. We suggest customers use either WiFi dongles or one of the free WiFi pubs/coffee shops etc
“Where are the Very Good boxes ? This apartment is excellent in every way !”
“Roof terrace...!”
“How can you improve on perfection...”
“A small wash basket in the bathroom...” - we worry if people would forget to empty this, we get a lot of things left already so will monitor other feedback
“Area for recycling...” - already exists, large bin at the side of the bin for regular rubbish
“You have thought of everything...”
“We can’t find anything...”
“A rubbish bin in the bedrooms...” - there is one in the kitchen and both bathrooms so we don’t really want any others due to the overhead of emptying them
“We would have liked a hand bar on the bath as we are all 78 plus and struggle to shower...” - the bath does have hand rails but we would prefer not to have to fix anything to the tiles. The tiles are VERY thick and we don’t want to risk damaging them.
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